FAQs


Where are you located?

Marie Zinno operates out of her private studio in Florida. 


What is your contact information?

You may contact us through out Contact page or send us an email at mariezinno@gmail.com


What are your business days?

Monday through Friday


What is a monogram?

A monogram is a set of three initials that is used for an individual or a couple. All monograms follow a simple format: First Last Middle or First Last First. 

For example:

If a monogram is desired for John Michael Smith, the monogram is J S M

If John is married to Kate, the monogram is J S K

Commonly, the initial in the center of the monogram is larger than the ones on the sides.


Can yoU embroider monogrammed INITIALS in the same size? 

Yes. Please leave a note in the customization form. 


Can I place an order online but pick up in-person? 

Yes. Please choose the 'In-Person Pick Up' option at checkout. You will not be charged for shipping. 


Will I be sent a proof FOR the embroidery before it is stitched?

Yes. All orders will be sent a digital proof via email. The order is not stitched until approved by the customer. The sooner the proof is approved, the sooner it will be shipped! 


If I place a rush order on Friday and want it to be shipped out by Monday, what type of rush order is this? 

Our normal business days are Monday through Friday. Friday orders requested to ship on Monday are a Next Business Day rush order.